Frequently asked questions

FAQs

How tall are the figures?

All of our toy figures are 14cm high.

Are they already assembled?

We ship all of our figures fully assembled and ready to play due to the fact that they go through a quality control.

Are accessories included in the price?

Yes. All of our toy figures include accessories inside the box. In each of our product pages you can see more details.

All of the accessories fit all models.

Is shipping free?

Yes. We ship all around the world for Free.

How long does it take to arrive?

Please note that due to high demand, order processing may require 2 to 3 business days as we have to print the figures.

Shipping duration varies based on the destination, typically ranging from 5 to 10 business days.

Can I track my order?

Yes. Once you make a purchase we will send you an e-mail confirming the order. Once the order is shipped you will then receive an email with a tracking number which you can use in our tracking section to follow through.

Also you can write to us at info@the3dheroes.com and we will get back to you in the following 24/48 hours.

Can I make a return?

If your product arrives damaged you have 30 days since you´ve received your order to initiate the process. You will then receive a full refund.

Please contact our customer service for any doubt and we will guide you through the process.

info@the3dheroes.com

We here to help you, contact our support team for any questions and we will get back to you straight away!